Users

We are more than just an e-commerce platform and a fintech company: we are an ecosystem dedicated to delivering the best experience, with meaningful benefits and a competitive, constantly evolving value proposition.

Over 21 million
products with positive impacts sold in the region.

Over 121 M
unique buyers on Mercado Libre.
78 million
monthly users on Mercado Pago.
75%
of express shipments delivered in less than 48 hours.

To create value for our users

For over 25 years, we have been committed to democratizing commerce and financial services. This mission drives us to continue innovating with solutions that generate value and transform the lives of millions of people in Latin America. Our ecosystem grows with a focus on users: we constantly seek to identify their daily needs and develop solutions that transform and simplify their lives, ensuring they have the best possible experience.

Through Mercado Libre, we strive to build customer loyalty by offering benefits such as curated and exclusive content, free shipping, a transparent returns system, and a variety of discounts and promotions on products to enrich their experience within our ecosystem.

Our logistics network reinforces this commitment, ensuring fast and reliable deliveries. As part of our expansion plan, in 2025 we opened 32 major logistics centers, with cross-docking and fulfillment facilities, in addition to 65 last-mile network projects, including new openings and expansions.

Through Mercado Pago, we offer simple and secure access to essential financial products and services, such as payment methods, credit, investments, and insurance.

In Argentina, more than 2.5 million young people already use digital accounts with financial features. At the same time, financial education is gaining momentum: in 2025, more than 8,000 young Argentinians participated in the Financial Education Olympics, which mobilized hundreds of schools across the country to promote knowledge about personal finance, digital security, and the responsible use of money. In Brazil, we consolidated this agenda through initiatives targeted at strategic audiences. Internally, we developed a financial education course for employees, focusing on training, certification, and regulatory compliance, which reached 1,468 participants. For external audiences, we made financial education content available on the Mercado Pago Blog and promoted the training of 86 journalists in partnership with leading institutions, with the aim of strengthening the quality of public discourse on personal finance and financial inclusion.

Furthermore, we have developed monitoring and planning tools that facilitate the conscious use of money, such as the AI Personal Assistant for digital accounts, which allows users to perform more than 60 types of actions, including balance inquiries, payments, transfers, and investment scheduling, through voice or text commands in a conversational interface. Today, we are one of the highest-rated fintech companies in the region, with the highest NPS in Argentina, Chile, Brazil, and Mexico.

We focus on technology and artificial intelligence to improve the user experience, making our solutions safer, more efficient, and more personalized. AI is present throughout the ecosystem, helping to prevent fraud, protect users and merchants, support risk analysis in financial services, and ensure the secure use of the platform. It also enables more agile interactions in customer service, in addition to personalizing recommendations and optimizing processes, making the user journey simpler and more efficient.

Impacts that matter

Top 10

Largest e-commerce platform in Latin America.

2.4 billion

billion products sold by 2025.

USD 65 billion

in total merchandise volume.

75%

shipments within 48 hours.

78 million

monthly active users on Mercado Pago.

43.8 million

unique users of investment products

54.5 million

unique users of investment products.

USD 277.8 million

total payment volume processed on Mercado Pago.

Over 8.8 million

proactive detections of intellectual property violations

Impact stories

"I chose Mercado Pago because of its detailed transaction history. This feature allows me to easily track, through the app, how much I have sold and how much I've used from my available balance."

Ludmyla Oliveira, Entrepreneur

From the moment we launched our website, Mercado Pago has been the platform that provides our customers with security to make their purchases and also gives us the security of receiving payments.

Francy Salazar, Creadora de L'Palussa

We work with 360 families of weavers and artisans. Twenty years ago, we were the showcase for presenting the work of these communities, and today, Mercado Libre is our showcase, in a kind of full circle that feeds back into itself.

Pablo Mendivil y Fernando Bach, Socios en Elementos Argentinos

Our initiatives

User Experience

To offer the best experience to our users, every interaction—from search to payment and shipping - is designed to be simple, seamless, intuitive, secure, and conversion-focused.

Sustainable Products

We work to be the top choice for purchasing sustainable products in Latin America, supporting brands and offering the widest variety across more than 30 categories.

Inclusion and financial educationI

We extend our financial services to millions of people, ensuring that everyone, regardless of where they are or their limitations, can access products, services, and essential tools for your financial well-being.

Security and ethical use of our ecosystem

We ensure the confidentiality, integrity, availability, and ethical use of our technological infrastructure, with a focus on the trust and security of those who choose us.